Mistakes to avoid when upgrading connectivity in the workplace


PropTech Advice


Michael Crawford


October 4, 2023

Mistakes to avoid when upgrading connectivity in the workplace

5.18bn of us use the internet worldwide, with one study reporting that 83% of employees could only be productive without the internet for less than half the day.  

With employers looking to improve their offering to encourage a return to the office, combined with the ADSL and PSTN switch off by 2025, connectivity questions are right at the forefront of tenants, landlords and operators’ minds.

But how can you make sure you’re making the right decisions that benefit all stakeholders when it comes to your asset’s connectivity?  

UNDERSTAND: Grappling with the who, what and why

Each asset has a different need, and so the connectivity requirements vary – it’s not one size fits all. What an asset needs and why is needs it, and who is responsible for arranging the service, must be thoroughly questioned before embarking on a new connectivity journey.  

Your job or my job?

Where responsibility lies needs to be fully grasped before embarking on next steps.  If operator led, how will the recharge work and is a sufficient ROI? If tenant led, how can operators support a smooth, timely get-in?

The foot bone's connected to the leg bone. The leg bone's connected to the knee bone...

With the rapid rise of the internet of things (IoT), far more is connected to the network than ever before.  Access control, lift lines, smoke alarms, fire detection – all connected. It’s vital that with any change of connectivity service, there is a full understanding of the impact on hardware and any additional costs that may be incurred – both OpEx and CapEx.

The Connectivity module of our Building Audits gets to grips with the existing technology, the processes in place and the people who use and manage the service. See how a Connectivity Building Audit module helped Holborn Gate and a Midland's based Industrial Park improve their connectivity.

SELECT: Taking the time to find the right solution

The procurement of a new connectivity provider starts with the right questions to three or four providers. Sufficient time must be given to gathering detailed RFIs, speaking to users of the services in different assets, and evidencing provider’s claims.

DEPLOYMENT: Consistency and strong communication

The two most common challenges? Wayleave agreements and project management consistency.  

It is vital that appropriate time and resources are allocated to pushing through wayleave agreements, and a dedicated PM is assigned to the switch over to provide consistency for the landlord, operator, and tenant.  The PM must also act as a linchpin between the client, the IT company, telecommunications network supplier, and hardware suppliers.  

We’ve seen far too many projects left stranded with a sub-par connection and obsolete hardware because the correct communications have not been put in place.  

MEASURE: Analyse the data and keep questioning

The successful deployment of a new connectivity service does not stop at the point of switch over. A multitude of questions need to be regularly addressed to ensure the service promised is the one provided.  

Not got the time or know how to dedicate to your new connectivity project?

Need some support at one or all stages of the process from Understand through the Measure?

Or want to ensure your connectivity upgrade is aligned to WiredScore?  

We can support you.  

Get in touch to talk to us about our consultancy services as well as our Connectivity Audits that help you not only understand the existing tech, but the people using it and the processes in place.  

Michael Crawford


Michael Crawford

For more than fifteen years Michael has been working with both large corporates and SME's in various markets, spanning from APAC to Europe to the Americas. Over his many roles he has built long lasting relationships with colleagues and clients and formed a vast network of service partners. He has a strong drive to bring the newest innovations to the PropTech market and the ability to offer solid, no-nonsense strategic advice, often working with the advice to either simplify, innovate, or stop. Michael’s current contracting roles as both Head of Innovation for Colliers Property Management and Lateral London, mean he is currently working on more than 40 ‘smart building technology’ projects within the UK.

My profile

LinkedIn logoTwitter logoInstagram logo