Mobile Access: Convenience or Complexity

Our CEO Freddie Pritchard-Smith gives us some of his personal thoughts on mobile access:

“The first time I used mobile access control was back in 2018—part of a tenant app that let me unlock building doors straight from my phone. No swipe card. No fob. Just a quick tap and walk in. It felt like PropTech at its best—seamless, smart, and genuinely useful.So why hasn't mobile access become the norm?

Despite the promise of convenience, we continue to see slow adoption across commercial real estate. One of the biggest barriers? Integration.Many believe mobile access requires a full tenant app. In reality, most access control providers now offer standalone mobile credentials. The problem often lies in how these systems are integrated—or not. When mobile access doesn’t work properly, the blame usually falls on the tenant app, even if the real issue is the access control setup.

The lesson: it’s not just about the tech—it’s about how it’s implemented”.

At Trustek, we help landlords, asset managers and operators cut through this complexity. Whether you’re enhancing user experience or reviewing your building systems, thorough testing and expert guidance can make the difference between frustration and a frictionless future.

Get in touch to chat about PropTech and more for your assets.