FAQ

We've answered some of the most common questions below. For more specific information relevant to you, explore our dedicated client pages.

Frequently asked questions

Common questions

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01

What does Trustek do?

We are OpTech specialists working across the real estate sector. Through our audit platform, we have built the largest dataset of in-building technology in the UK, helping owners, operators and occupiers digitise their real estate, understand their existing technology and, where needed, find the right solutions for their building. We don’t sell technology. We give independent advice and connect you with the vendors who do.

02

What is OpTech?

Short for Operational Technology. Buildings are a complex mix of hardware and software, all needed to keep them compliant, efficient, and able to deliver an exceptional customer experience. OpTech is the collective term for that technology. OpTech sits within the wider PropTech sector, which covers all technology used across property.

03

Who does Trustek work with?

We work with landlords and asset managers, occupiers, facilities managers and PropTech vendors. We help property teams understand what OpTech they already have and what solutions are available in the smart building and PropTech marketplace to improve their assets. For vendors, our Trustek Verified Marketplace connects proven products with the buildings that need them. See our dedicated client pages to find out exactly how we can help you, and see which of our services match your needs.

04

How can an audit help me?

Information on a building's operational technology is rarely held in one place. Every building is unique and evolves over time, so new solutions and complexity get added without being captured. You cannot improve what you don't measure. Understanding your digital and data infrastructure makes sure your building is ready for the AI era in real estate.

05

What does it mean to be Trustek Verified?

Verified companies have completed OpTech audits at three case study sites, with feedback collected from real users, not just sales collateral. We then match them to the gaps we most often find in buildings.

06

Is Trustek's advice impartial?

Yes. We don't represent any vendor. We match the gaps and problems in your building with Trustek Verified companies we know can solve them, then connect you. We add no margin to vendor pricing and take no commission on the solutions you choose.

07

How do I get started?

Every client and building poses a unique challenge. Book a call with the team or request an audit of your site to understand what OpTech you currently have.

08

What types of buildings does Trustek work with?

We cover large commercial, industrial, and residential developments, including Build to Rent (BTR) and Purpose Built Student Accommodation (PBSA). We do not support single residential homes.

09

What makes a building “smart”?

A smart building collects its data automatically, reports on it automatically and continually optimises to meet the asset strategy. Not every building needs every technology. A smart small period office building will, and should, look very different to a million square foot office development.