Tenant Engagement Platform Procurement

Building Size: Portfolio

Location: Dublin, Ireland

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The client

Having completed several workshops with IPUT over the last three years, Trustek were appointed to re-tender the existing tenant engagement platform across the office portfolio and the ever-growing flexible workspace offering – Studio – across the IPUT office estate.

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The challenge

IPUT are a leading landlord in the Dublin office market and were keen to ensure their digital experience was fully aligned with their design and sustainability targets across the business. With the growing success of their Studio flex offering, it was also important to ensure seamless connectivity between their core occupier base and their flexible managed amenity-led space, so that occupiers could easily benefit from access to these amenities – a unique selling point for IPUT assets against their competitors within the Dublin market.

IPUT were in a unique position, having worked with an existing provider for several years, during which time they had witnessed the evolution of tenant demands and the challenges of running a successful digital engagement programme across a diverse office portfolio.

IPUT decided to go mobile-first with their access control solution across the portfolio. They view digital mobile access as a key foundation for delivering an exceptional customer experience, while also giving occupiers the choice to retain existing plastic fobs where preferred. The objective was to ensure that all buildings within the portfolio were digitally enabled to support the requirements of enterprise occupiers and international businesses that use their offices as a home or headquarters location.

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Portfolio complexity

An added complexity within the IPUT portfolio was the presence of several assets occupied by single institutional-scale businesses – a typology that would traditionally present a challenge for onboarding to a multi-tenanted community application. This challenge was not only in navigating the typical SaaS model, but also in ensuring that a single large occupier was not only engaged with their own building, but made aware of the wider portfolio benefits available to them – including access to the Studio community spaces in close proximity to their headquarters building, even where IPUT did not directly operate that asset on their behalf.

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Our approach

In addition, IPUT runs a wide-ranging programme of community activation events and initiatives across the portfolio throughout the year, connecting local communities and businesses with their existing occupier base. This forms the foundation of an effective asset strategy and social value impact that extends well beyond the traditional remit of maintaining and leasing office buildings. It was this requirement that gave rise to the need for a best-in-class digital community application – a need that was clearly articulated through the RFP questions that Trustek developed and led, in order to identify the right digital partner to support IPUT on their continued digital journey and maintain their position as a pioneer in the Dublin office market.

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The outcome

The competitive tender process invited both Dublin-based and international businesses to participate. Through a rigorous evaluation process, IPUT selected Smart Spaces as their new digital partner to deploy across the portfolio – supporting the seamless integration and mobilisation of access control across the estate, whilst connecting individual assets with the wider Studio community spaces. We look forward to seeing the adoption and engagement with the platform grow across the IPUT portfolio in the years ahead.

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Image source: No.3 Dublin Landings